Privacy Policy
Privacy Policy – MUDI Smart Store (Kenya)
1. Commitment to Your Privacy
At MUDI Smart Store, we respect your privacy and are committed to protecting your personal information in full compliance with the Kenya Data Protection Act, 2019.
We collect only the information necessary to process your orders efficiently, improve your shopping experience, and offer better products and services.
We store basic details such as your name, email address, contact number, and delivery address in our secure database. These details help us manage your purchases, notify you about updates, and provide effective customer support.
2. Data Protection and Security
Our eCommerce platform uses advanced encryption and secure data hosting to ensure your information remains protected.
We do not store your credit or debit card details.
All financial transactions are processed through trusted and secure payment gateways that meet international security standards (PCI DSS).
Your payment information is used only during the purchase process and is not retained after the transaction.
3. How We Use Your Information
Your personal data may be used for the following purposes:
-
To process and confirm your orders.
-
To deliver products to your selected address.
-
To communicate promotions, discounts, and new arrivals (only if you choose to receive such messages).
-
To improve our website, services, and customer experience.
-
To comply with legal obligations required under Kenyan law.
You may opt out of promotional messages at any time by clicking “unsubscribe” or contacting our support team.
4. Data Sharing and Disclosure
We do not sell, rent, or transfer your personal information to third parties.
Your data may only be shared in the following cases:
-
When required by law, court order, or government authority in Kenya.
-
With authorized service providers, such as payment processors and logistics companies, strictly for completing your order.
-
When you give explicit permission for specific purposes.
5. Consumer Rights (Kenya Data Protection Act, 2019)
As a customer, you have the right to:
-
Request access to your personal data.
-
Request correction or removal of incorrect or outdated data.
-
Withdraw consent for marketing communications at any time.
-
File a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data rights are violated.
6. Personal Identification Requirements
In certain cases, personal identification information (such as National ID or KRA PIN) may be required to process invoices or comply with Kenya’s regulatory requirements.
7. Cookies and Website Usage
Our website may use cookies to improve functionality, analyze browsing behavior, and provide personalized product recommendations.
You may disable cookies in your browser settings, although some features may not work correctly without them.
8. Contact and Support
If you have any questions, concerns, or requests related to your privacy or personal data handling, please contact us:
📧 info@
📲 WhatsApp: +254
🏬 MUDI Smart Store – Kenya-DIGO ROAD BARODA BUILDING, MOMBASA
9. Legal Disclaimer
MUDI Smart Store is committed to ensuring the security and confidentiality of your personal data.
By using our website or making a purchase, you agree to the terms of this Privacy Policy.
We reserve the right to modify or update this policy in accordance with new regulations in Kenya.