Shipping & Delivery Policy

Shipping & Delivery Policy – MUDI Smart Store (Kenya)

1. Local Operations and Responsibility

At MUDI Smart Store, we handle all shipping directly from our own facilities in Kenya.
Our commitment is to provide fast, reliable, and transparent delivery for every customer, ensuring that your order reaches you safely and on time.

All products are shipped and fulfilled directly by MUDI Smart Store, not by third-party suppliers.
We carefully manage every step — from packaging to delivery — to maintain our high standards of quality and efficiency.

2. Delivery Timeframe

  • Standard delivery time within major cities in Kenya: 1 to 4 business days.

  • For deliveries to other regions across Kenya, the delivery time may vary based on courier availability and route conditions.

You will receive your tracking number within 1 to 3 business days after payment confirmation.

3. Delays and Logistics Issues

In rare cases where delays occur (for example, due to courier issues, weather, customs, or road conditions), this extra time will not be counted as part of the standard delivery timeframe.

If your order appears delayed beyond the expected period:

  1. First, contact the local courier using your tracking details.

  2. If no solution is found, contact MUDI Smart Store immediately.

Once we verify a logistics issue or package loss, we will initiate a full refund or replacement.

4. Shipping Safety and Tracking

  • Every order includes a tracking number sent via email or WhatsApp when the shipment is confirmed.

  • You can monitor your delivery status at any time.

We pack all products securely to ensure they arrive in perfect condition.
If your package arrives damaged or tampered with, please report it to our support team within 48 hours.

5. Customer Responsibility

Please ensure the shipping address and contact number provided at checkout are accurate.
MUDI Smart Store is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

6. Refund and Replacement Due to Shipping Issues

If, after investigation, it is confirmed that your order was:

  • Lost

  • Damaged

  • Misdelivered

We will:

  • Issue a 100% refund, or

  • Send a replacement product at no extra cost — your choice.

7. Contact for Support

For questions regarding delivery, shipping time, or tracking, please contact us:

📧 info@
📲 WhatsApp: +254
🏬 MUDI Smart Store – Kenya

8. Our Commitment

MUDI Smart Store guarantees:

  • Safe delivery

  • Fair pricing

  • Reliable logistics

  • Transparent communication

We continuously improve our delivery network to ensure fast and secure service across Kenya.